Traviamo
 Home
Legal

Terms of Service

Last updated: October 8, 2026

1. Acceptance of Terms

By accessing or using Traviamo ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to all terms, you may not use the Platform. These terms apply to all visitors, registered users, families, cohort administrators, and venue partners.

2. Account Types & Eligibility

The Platform offers three primary account types:

  • Single Family: For individual households with K–12 children. One account per household.
  • Cohort / Co-op: For groups of families learning together, administered by a designated cohort leader.
  • Venue Partner: For museums, farms, historic sites, and other educational destinations seeking to list activities and accept bookings.

You must be at least 18 years old to create an account. By registering, you represent that all information provided is accurate and complete.

3. Accounts & Payments

Family and Cohort / Co-op accounts are free through December 31, 2026, and no payment information is collected for them. We will give at least 30 days' notice by email before introducing any paid plan, and we will never move an account to a paid plan automatically.

Venue Partners pay no listing or subscription fee. A 6% booking fee applies to ticket sales processed through Traviamo checkout. Partners maintain full control over their pricing, capacity, and availability.

4. Venue Partner Booking Fee

Venue Partners pay no listing or subscription fee. Traviamo keeps 6% only of tickets sold through Traviamo checkout; nothing is owed on tickets a venue sells itself, even if the family found them on Traviamo. Partners are paid every 30 days by ACH or check, with a payout report. Traviamo pays all card processing, refund and chargeback fees. Full terms are in the Venue Partner Terms and the signed partner agreement.

5. Buying Tickets on Traviamo

  1. Who you're buying from. Tickets are sold by the venue. Traviamo collects your payment on the venue's behalf as its limited payment agent, so paying Traviamo counts as paying the venue, and the venue will honor your ticket as if you bought it at its box office.
  2. Price and discounts. The venue sets its prices. Traviamo members get 10% off at partner venues, applied automatically at checkout. Any Traviamo booking fee is shown, with the total, before you pay.
  3. Payment. Payments are processed by Stripe. Traviamo never stores your full card details.
  4. Your tickets. You'll get a ticket with a QR code, or the venue's own ticket code, by email and in your account. Bring it on the day.
  5. Refunds. Each event shows its refund policy (Flexible, Moderate or Strict) before you buy, and that policy decides what you can get back. Request refunds through your Traviamo account, not the venue.
  6. If the venue cancels or reschedules. We'll tell you as soon as we know and offer a full refund or a move to the new date.
  7. Questions and disputes. Contact us first at team@traviamo.org for any problem with a booking. We'll work to resolve it before you dispute a charge with your card issuer.
  8. The visit itself. Each venue runs its own premises, staff and programs and sets its own safety, age and conduct rules. Traviamo doesn't own, operate or supervise any venue.
  9. Supervising children. Parents, guardians and group organizers are responsible for supervising the children they bring, unless the venue's program says otherwise in writing. Field trips involve ordinary risks of travel and physical activity; follow the venue's rules and staff instructions.
  10. Group bookings. A co-op or cohort organizer who books for a group is responsible for the headcount, for paying or collecting payment as the booking requires, and for sharing these terms and the venue's rules with the group.
  11. Accuracy. Venues provide their own prices, hours and event details. We fix errors when we learn of them, but the venue's information controls on the day.

6. User Conduct

You agree not to: (a) post false or misleading information about venues or events; (b) harass other users, venue staff, or Platform support; (c) attempt to circumvent booking or payment systems; (d) scrape, copy, or redistribute Platform content without written permission; or (e) use the Platform for any unlawful purpose.

7. Content & Reviews

By submitting reviews, field notes, photos, or other content, you grant Traviamo a non-exclusive, royalty-free license to display and distribute that content on the Platform. You retain ownership. We reserve the right to remove content that violates these terms or community guidelines.

8. Disclaimers & Limitation of Liability

Traviamo is a discovery and booking platform. We do not own, operate, or endorse any listed venue. Venue quality, safety, and educational accuracy are the responsibility of the venue partner. To the fullest extent permitted by law, Traviamo is not liable for direct, indirect, incidental, or consequential damages arising from venue visits, bookings, or Platform use.

9. Termination

Either party may terminate this agreement at any time. Users may delete their account from Account settings. We may suspend or terminate accounts that violate these terms, with or without notice.

10. Governing Law

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts located in Chatham County, Georgia.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or Platform notice. Continued use after changes constitutes acceptance.

12. Contact

Questions about these Terms? Reach us at legal@traviamo.org.